Go Sydney Shuttle (referred to herein as “The Company”) provides a shuttle service between Central Sydney Hotels, Sydney Airport, and Sydney cruise ship terminals to fare-paying customers (referred to herein as “Passengers”) holding a valid ticket, in accordance with the following Terms and Conditions.

TICKETS

• Please enter your correct flight details (time, airline) and contact number with area code in the Additional Comments Box on our Booking Form. This allows us to monitor your flight and contact you in case of delays or no-shows.
• Passengers booked online may present either a digital ticket on a smartphone/tablet.

PICK UP TIME

• Pickup times are correct at the time of reservation. The Company reserves the right to change the pickup time with reasonable prior notice.
• If a passenger is not ready at their allocated time, a new booking is required, subject to seat availability

PICK UP TIME from Sydney City to Airport

Pickups occur within a half-hour window (e.g., a 13:00 pickup may arrive between 13:00 and 13:30). Passengers must be ready at the start of the window.

PICK UP TIME from Sydney Airport to Sydney City

• TWe monitor all flights for confirmed bookings. If your flight is delayed, we will pick you up on the next available service, subject to availability and operating hours. If your flight arrives early, we will make every effort to pick you up promptly.
• Customers must choose from the half-hour pickup windows when confirming their travel.
• Domestic arrivals: Wait at your luggage carousel.
• International arrivals: Proceed to the Meeting Point located between Exit A and Exit B.

CHILDREN

• Under 2 years: Travel free when accompanied by two full-fare adults.
• Ages 3–9: Child ticket applies. Over 9 years: Adult ticket required

Child seats

• Shared shuttles do not provide child seats. Book via Private/Group transfer for a surcharge of $20 per child seat.

LUGGAGE

• Standard allowance: 1 suitcase + 1 carry-on per passenger. Extra luggage: $5 per item. Heavy/bulky luggage (>23 kg) may incur an additional charge. The driver may refuse unusually heavy or oversized luggage.

Special Size Luggage:

• Oversized items (>158 cm combined dimensions), bikes, surfboards, skis, snowboards, or large boxes: $40 per item. Notify us when booking

All luggage is carried at the passenger’s own risk. The Company is not liable for theft, loss, or damage

OPERATING TIME

• Hotel pickups: 05:00 – 19:00
• Airport pickups (Domestic & International): 06:00 – 21:00
• Services outside these hours: Private hire pricing applies. Email us before booking.

Travel TIME

• Shared shuttle: ~45 minutes. Private/Group transfer: ~25 minutes.
• Domestic passengers: allow 3 hours before flight departure
• International passengers: allow 4 hours before flight departure.

DELAYS

• The Company strives to maintain schedules but is not liable for delays caused by traffic, weather, mechanical issues, or airport security.

PASSENGERS DELAYED at Sydney Airport. (For Group/Private transfers)

• Passengers taking more than 60 minutes at T1 or 45 minutes at T2/T3 to reach the meeting point are considered no-shows (no refund). Contact us if customs/baggage delays exceed this time: +61 434 844 020.

PASSENGERS DELAYED at Sydney Airport. (For Shared shuttle transfers)

• Passengers delayed at their pre-booked pickup must wait for the next available service, subject to availability .

NO SHOWS

• All no-show passengers incur a 100% cancellation charge.

CANCELLATIONS

• Cancelled flights may be rebooked.Within 24 hours of travel: 100% cancellation charge.24–36 hours prior: 50% cancellation charge

SPECIAL NEEDS

Vehicles do not have wheelchair access. Only passengers able to board on foot may use our service. Wheelchairs must be collapsible.